Frequently Asked Questions
Shipping, pre-orders, custom work and returns — answered.
Common questions
Do you ship outside Texas?
Yes. We're based in Texas and ship to every US state. Most orders leave within 2–4 business days.
How do pre-orders work?
You pay to reserve a limited item. We email you when it ships, usually within the window listed on the product.
Is the Hezeleo merch official?
Yes. TRILL GEAR is the official store for Hezeleo merchandise.
What's the minimum for custom hats or shirts?
Small runs are welcome. Tell us your quantity and we'll quote you within one business day.
Can I return or exchange an item?
Unworn, unwashed items can be exchanged within 14 days. Custom pieces are final sale.